Due to the impact of Covid-19 on postal services, some orders may experience additional delays. This is unfortunately beyond my control. Yes, it's annoying and it sucks.
Please be patient- I am unable to investigate lost orders until after the 4-week mark.
If you email enquiring about when your order will arrive you will be asked to wait until after the 4-week deadline.
However, if it has been more than 4 weeks since you placed your order and it has still not arrived, please get in touch with me via the contact form above and I will do my best to help.
Thanks for your understanding.
INTERNATIONAL BUYERS :
International buyers, please be aware you may be subject to customs processing fees and additional charges as set by your country's import laws. I am not responsible for these additional charges. Customs policies vary from country to country; please contact your local customs office for additional information.
If you require express shipping or tracked shipping, please contact me prior to purchasing to arrange this. Express/Tracking Shipping fees will apply.
LOST/ STOLEN/ MIS-ADDRESSED MAIL:
Unfortunately, I cannot accept responsibility for lost or stolen packages.
Please check you have entered your address carefully. No refunds will be given for user errors.
In the event of bad weather, postal strikes, and other unforeseeable circumstances, your delivery may take a little longer.
Orders are shipped out using 100% compostable mailers. You can read more about them here.